Everything about selling your iPhone to Rebooted AU: payment speed, damaged phones, data security, shipping, and quote validity. Can't find your question? Email hello@rebootedau.com.
We aim for 24 hours from the moment your phone arrives at our Brisbane or Sydney facility. Most transfers go through OSKO and hit your account the same day.
We still buy. Pick "Faulty / Dead" in the quote flow and tick any damage like a cracked screen — you’ll get a lower but fair price. We resell parts and give old devices a second life.
Yes. We email you a prepaid AusPost Express or Parcel label. Drop it at any red AusPost box, or book a pickup. No out-of-pocket costs.
We perform a NIST 800-88 compliant data erasure on every device. You’ll receive a wipe certificate by email once it’s complete.
We’ll email you with a revised offer and photos. Accept it, or say no and we ship it back free. No pressure, no re-stocking fees.
iPhone-only for now. We’re an iPhone specialist so we can pay more for what we know. iPad and Mac buyback is on the roadmap for late 2026.
The price depends on your iPhone model, storage capacity, and condition. Use our Get Quote tool to receive an instant quote. Prices are based on current market rates and are valid for 7 days.
We currently accept iPhones from iPhone 11 and newer models. Devices must not be iCloud locked, activation locked, reported stolen, or under any finance agreement.
Yes! You are responsible for backing up and removing all personal data from your device. We recommend following our Device Preparation Guide, which includes signing out of iCloud, disabling Find My iPhone, and performing a factory reset.
Devices that are iCloud locked, PIN locked, activation locked, or under finance agreements are not eligible. Locked or stolen devices will not be returned and may be reported to authorities.
All quotes are valid for 7 days from the date of issue. You must ship your device within this timeframe. After 7 days, you’ll need to request a new quote as market prices may have changed.
Once a device is shipped, the transaction cannot be cancelled. However, if we provide a revised offer and you decline it, we can arrange return shipping at your expense.
All devices are factory reset upon receipt to ensure your data is completely removed. Devices are then refurbished (if needed) and resold to customers looking for quality pre-owned iPhones.
Yes! We buy devices with various types of damage including cracked screens, back glass damage, camera issues, battery problems, and more. The quote will be adjusted based on the specific damage reported.
We do accept water-damaged devices, but this significantly affects the price. Choose "Faulty / Dead" when getting your quote and tick "Water damaged" so we can give you an accurate offer.
No, you only need to send the iPhone itself. Original boxes, chargers, and accessories are not required and will not increase the offer price.
Once you ship your device using our prepaid label, you’ll receive a tracking number from Australia Post. You can use this to monitor your package until it reaches us.
Risk of loss or damage transfers to Rebooted AU upon receipt by the carrier. Our prepaid labels include tracking and insurance, so your device is protected during transit.
Yes! Simply create a separate quote for each device you want to sell. Each device will be inspected and paid for individually.
No hidden fees! The quote you receive is exactly what you’ll be paid (assuming the device condition matches your description). Shipping is free, and there are no processing fees.
We currently offer payment via direct bank transfer (EFT) to Australian bank accounts. Payment is processed within 24 hours of device approval.
Absolutely. We take data security seriously and implement encryption, secure servers, and strict access controls. View our Privacy Policy for complete details on how we protect your information.
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