Everything about selling your iPhone to Rebooted AU: payment speed, damaged phones, data security, shipping, and quote validity. Can't find your question? Email [email protected].
Once tracking shows your iPhone has arrived at our Brisbane or Sydney facility, we inspect it and send payment within 12 hours if it is approved at the agreed price. A lock, ownership check or price revision must be resolved before payment. Your bank may take additional time to credit the funds.
We still buy it. Choose "Damaged / faulty" if the iPhone powers on, then select every issue that applies. Use "Dead" only if it is non-functional or severely damaged.
Yes. Choose "Damaged / faulty" if it still powers on but you cannot use the display or reset it; choose "Dead" only if it is non-functional or severely damaged. Before shipping, remove the iPhone from Find My using another Apple device or iCloud.com/find. Contact us first if you cannot erase it. Do not post a device with a swollen, leaking, overheating or otherwise damaged battery.
Sending your device using our prepaid Australia Post label is free. The standard return shipping fee is $10 if you change your mind after shipping or decline an inspection-based price revision. We waive it for a return needed because of our error or where charging it would conflict with your legal rights. See our Return & Cancellation Policy.
Back up anything you need, sign out of iCloud, turn off Find My, and factory-reset your iPhone before shipping it. Before any device is resold, we erase it with Phonecheck. Phonecheck’s ADISA-certified erasure is built to NIST 800-88 and IEEE 2883; each successful wipe creates a signed certificate of erasure and chain-of-custody record in Phonecheck.
We explain the inspection findings and proposed price. If you expressly pre-approved a specific Good-condition price for light wear on an As New device, we can apply that price when the device otherwise meets the Good criteria. Other changes need your acceptance by email before payment. You can decline and request a return under our Return & Cancellation Policy, including its standard $10 fee and exceptions.
iPhone-only for now. We’re an iPhone specialist so we can pay more for what we know. iPad and Mac buyback is on the roadmap for late 2026.
The price depends on your iPhone model, storage capacity, and condition. Use our Get Quote tool to receive an instant quote. Prices are based on current market rates and are valid for 7 days.
We currently accept iPhone 12 and newer models for new quotes. You must own the device or have authority to sell it. Remove account and activation locks before sending, and ensure it is not stolen or subject to outstanding device finance, a lease or another restriction on sale.
Yes. Back up anything you need and follow our Device Preparation Guide before shipping, including signing out of iCloud, disabling Find My iPhone, and performing a factory reset. We still run Phonecheck erasure before any device is resold.
Remove account and activation locks before sending. If a device arrives locked, we may pause processing and ask you to unlock it or verify ownership. A lock alone does not entitle us to keep it; returns follow our Return & Cancellation Policy and applicable law. Suspected stolen devices are handled through the relevant legal and police processes. Outstanding device finance or a lease may prevent sale; a separate mobile service plan does not by itself.
All quotes are valid for 7 days from the date of issue. You must ship your device within this timeframe. After 7 days, you’ll need to request a new quote as market prices may have changed.
Contact [email protected] promptly with your order number to request a return. The standard $10 fee and exceptions are explained in our Return & Cancellation Policy. If payment has already been sent, contact us to discuss whether a return can still be arranged. Your rights under applicable law remain available.
Before any device is resold, it is erased with Phonecheck and refurbished if needed. A successful Phonecheck wipe creates a signed certificate of erasure and chain-of-custody record in Phonecheck.
Yes! We buy devices with various types of damage including cracked screens, back glass damage, camera issues, battery problems, and more. The quote will be adjusted based on the specific damage reported.
We do accept water-damaged devices, but this significantly affects the price. Choose "Dead" when getting your quote and tick "Water damaged" so we can give you an accurate offer.
No, you only need to send the iPhone itself. Original boxes, chargers, and accessories are not required and will not increase the offer price.
Once you ship your device using our prepaid label, you’ll receive a tracking number from Australia Post. You can use this to monitor your package until it reaches us.
Risk of loss or damage transfers to Rebooted AU when the carrier receives the device. Keep your lodgement receipt and tracking number, and contact [email protected] if it is lost or damaged so we can investigate.
Yes. Create a quote for each device and add up to 10 devices to one order. Each device is inspected and priced individually; delivery adjustments are shown in the order total.
There are no processing fees and posting with our prepaid label is free. Checkout shows a $10 drop-off bonus or a $50 pickup deduction where those options are available, applied once to the order total. The standard return shipping fee is $10, with the exceptions explained in our Return & Cancellation Policy.
Choose a direct bank transfer to an Australian bank account or PayID using your email or mobile number. We inspect and send payment within 12 hours of the delivery scan for devices approved at the agreed price. Any lock, ownership check or price revision must be resolved first; bank processing can add time.
We use HTTPS and access controls to help protect customer information. No online system can guarantee absolute security. Our Privacy Policy explains what we collect, the providers we use, overseas handling and how to contact us about your information.
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