Everything about selling your iPhone to Rebooted AU: payment speed, damaged phones, data security, shipping, and quote validity. Can't find your question? Email [email protected].
Once tracking shows your iPhone has arrived at our Brisbane or Sydney facility, we’ll inspect it and send payment within 12 hours. Most transfers go through OSKO and hit your account shortly after.
We still buy it. Choose "Functional / Faults" if the iPhone powers on, then select every issue that applies. Use "Faulty / Dead" only if it is non-functional or severely damaged.
Sending your device to us is free. We email you a prepaid AusPost Express or Parcel label, which you can lodge at Australia Post or use to book a pickup. Return shipping costs $10 for all returns, including if you decline a revised offer.
Back up anything you need, sign out of iCloud, turn off Find My, and factory-reset your iPhone before shipping it. Before any device is resold, we erase it with Phonecheck. Phonecheck’s ADISA-certified erasure is built to NIST 800-88 and IEEE 2883; each successful wipe creates a signed certificate of erasure and chain-of-custody record in Phonecheck.
We’ll email you with a revised offer and photos. Accept it, or decline it and have the device returned after paying the $10 return shipping fee. No pressure and no re-stocking fees.
iPhone-only for now. We’re an iPhone specialist so we can pay more for what we know. iPad and Mac buyback is on the roadmap for late 2026.
The price depends on your iPhone model, storage capacity, and condition. Use our Get Quote tool to receive an instant quote. Prices are based on current market rates and are valid for 7 days.
We currently accept iPhones from iPhone 11 and newer models. Devices must not be iCloud locked, activation locked, reported stolen, or under any finance agreement.
Yes. Back up anything you need and follow our Device Preparation Guide before shipping, including signing out of iCloud, disabling Find My iPhone, and performing a factory reset. We still run Phonecheck erasure before any device is resold.
Devices that are iCloud locked, PIN locked, activation locked, or under finance agreements are not eligible. Locked or stolen devices will not be returned and may be reported to authorities.
All quotes are valid for 7 days from the date of issue. You must ship your device within this timeframe. After 7 days, you’ll need to request a new quote as market prices may have changed.
You can request your device back after shipping by contacting us with your order number. Return shipping costs $10 for all returns, including if you decline a revised offer.
Before any device is resold, it is erased with Phonecheck and refurbished if needed. A successful Phonecheck wipe creates a signed certificate of erasure and chain-of-custody record in Phonecheck.
Yes! We buy devices with various types of damage including cracked screens, back glass damage, camera issues, battery problems, and more. The quote will be adjusted based on the specific damage reported.
We do accept water-damaged devices, but this significantly affects the price. Choose "Faulty / Dead" when getting your quote and tick "Water damaged" so we can give you an accurate offer.
No, you only need to send the iPhone itself. Original boxes, chargers, and accessories are not required and will not increase the offer price.
Once you ship your device using our prepaid label, you’ll receive a tracking number from Australia Post. You can use this to monitor your package until it reaches us.
Risk of loss or damage transfers to Rebooted AU upon receipt by the carrier. Our prepaid labels include tracking and insurance, so your device is protected during transit.
Yes! Simply create a separate quote for each device you want to sell. Each device will be inspected and paid for individually.
There are no processing fees. The quote you receive is exactly what you’ll be paid when the device condition matches your description, and sending it to us is free. Return shipping costs $10 for all returns, including if you decline a revised offer.
Choose a direct bank transfer to an Australian bank account or PayID using your email or mobile number. Once tracking shows your iPhone has arrived, we’ll inspect it and send payment within 12 hours.
Absolutely. We take data security seriously and implement encryption, secure servers, and strict access controls. View our Privacy Policy for complete details on how we protect your information.
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