Sell an iPhone that will not turn on. A dead phone can still be assessed.

If an iPhone shows no sign of life or cannot pass basic diagnostics, use the Dead condition. The result depends on the model and the damage found.

How to describe this fault

Choose Dead. Do not describe a phone as Damaged / faulty if it cannot power on and be operated.

• No response from the power button
• Boot loop or failure to start normally
• No display or sign of life
• Severe damage preventing diagnostics

What affects the offer

• Exact model and storage
• Known impact, liquid, or charging damage
• Housing and component condition
• What inspection finds inside the device

A completely dead, water-damaged, overheating, locked, or severely damaged device may receive no offer. Do not repeatedly charge or power on a device that may be unsafe.

Free postage, inspection and payment

Accepted quotes include free tracked Australia Post shipping to us and stay valid for seven days. If the device matches your description, we inspect it and send payment within 12 hours of the delivery scan. If inspection changes the value, we send a revised offer with photos; decline it and request a return under our Return & Cancellation Policy, including its standard $10 fee and exceptions.

See every damaged-iPhone guide

Contact: [email protected] · 0411 663 092 · Australia-wide, based in Brisbane and Sydney.

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