Sell an iPhone with Face ID issues. A Face ID fault can be quoted.

If Face ID or the front camera no longer works properly, include it in the quote instead of paying for a repair before selling.

How to describe this fault

Choose Damaged / faulty if the phone otherwise powers on and works, then select Face ID / front camera.

• Face ID is unavailable
• Face enrolment will not complete
• Front camera is faulty or damaged
• Face ID stopped working after screen or water damage

What affects the offer

• Whether Face ID and the front camera both work
• Any screen or camera-area damage
• Known water or impact damage
• All other faults selected in the quote

Face ID and front-camera faults share one quote selection. Mention related screen, impact, or water damage as well.

Free postage, inspection and payment

Accepted quotes include free tracked Australia Post shipping to us and stay valid for seven days. If the device matches your description, we inspect it and send payment within 12 hours of the delivery scan. If inspection changes the value, we send a revised offer with photos; decline it and request a return under our Return & Cancellation Policy, including its standard $10 fee and exceptions.

See every damaged-iPhone guide

Contact: [email protected] · 0411 663 092 · Australia-wide, based in Brisbane and Sydney.

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